As part of ICF Vancouver Chapter’s celebration of International Coaching Week (May 18 – 24, 2015) our Chapter brought Thomas Crane to Vancouver to conduct a one-day Heart of Coaching workshop.
During the day, Tom drew the room of 54 attendees into a lively, interactive conversation touching on the similarities and distinctions between various coaching models. The focus of the day was how to create organizational coaching cultures through the Heart of Coaching “Feedback Loop” a feedback-rich model anchored in accountability and results.
“In order to be effective when giving feedback between colleagues who work together, we need to discipline ourselves to be specific about what has been said and what has been done. In order for feedback to be meaningful to both individuals, it also has to be a collaborative, dialogue based conversation on performance in the workplace,” he said.
He emphasized that when feedback is concrete and grounded, it creates a common understanding that makes sense to ‘all of us’. “These tools are part of the coaching tool kit of a professional coach,” he said.
A distinction he returned to is the evolution of building a coaching culture from ‘hit and miss’ coaching to ‘coached’ (from the outside); through to best practice where coaching is integrated and embedded into daily interactions to strengthen all relationships and optimize team performance. This is where systems are in place to reinforce coaching as a way of being within the organization; and where metrics and methods are in place to capture ROI, positive impacts and success stories.76y
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