The value of a Prism Award is due in large part to the amazing results experienced by clients of the coaches who nominate for Prism. In addition to the many Regional Prism Winner recognized over the years by the ICF Vancouver Charter Chapter (see full list here) we also have a number of well-known organizations who’ve received International PRISM Awards.

PRISM winners, Rogers Communications and JOEY RESTAURANT GROUP were supported by Essential Impact and their team of ICF credentialed coaches.

PRISM winner BC Housing of Canada were supported by Knightsbridge (now Lee Hecht Harrison Knightsbridge). ICF Vancouver Chapter member Julie Jones, PCC (currently Advantage Consulting) was the coaching lead on the initiative.

 

Here’s a look at these homegrown, International PRISM winners…..

PRISM 2015 Award Winner

 

Rogers Communications see PDF case study

Rogers Communications was nominated for the Prism program by its director of coaching, ICF Associate Certified Coach Silvia Lulka.  “Rogers measures the impact of coaching in multiple ways,” Silvia says. “As coaching was deployed at each call center, the site outpaced its historical performance.”

Key Wins:

  • Call center revenue increased by double digits across comparable periods year over year
  • Over 24 months:
    • Employee engagement in call centers increased by 7%
    • There was a double-digit increase in customer satisfaction and decrease in customer escalations
    • The company experienced a 72% improvement in retention among call center employees

 

PRISM 2011 Award Winners 

JOEY RESTAURANT GROUP see case study

Joey Restaurant Group began a coaching initiative with the strategic selection of the most senior leaders in their organization, so they could be coached and be trained as internal coaches while running their restaurant regions.

JOEY calculates a 682 percent return on investment from their coaching initiative.

Key Wins:

  • Over 30 months:
    • experienced more than 30 percent revenue growth,
    • reduced turnover
    • made the Top 100 employers list for the first time

 

BC Housing of Canada see case study

BC Housing of Canada partnered with Knightsbridge (now Lee Hecht Harrison Knightsbridge) in 2007 to create its Leadership Development Program in an effort to develop its leadership talent and create a coaching for performance culture.

The initiative was first introduced at the executive level and was soon expanded to include all leaders throughout the organization.

Key Wins:

  • BC Housing closed the leadership gap,
  • increased the pool of competent leaders, and
  • estimated to have experienced a 70 percent return on investment.

 

Donna Howes, Director of Membership

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